Article abstract

Journal of Economics and International Business Management

Research Article | Published April 2021 | Volume 9, Issue 1, pp. 1-19.

doi: https://doi.org/10.33495/jeibm_v9i1.20.134

 

Analysis of the Performance of Cargo Clearance Formalities Based on Fuzzy VIKOR Clustering Model: A Case of Dar es Salaam Seaport

 


 

 

Erick P. Massami*

Malima M. Manyasi

 

Email Author

 

Dar es Salaam Maritime Institute.


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Citation: Massami EP, Manyasi MM (2021). Analysis of the Performance of Cargo Clearance Formalities Based on Fuzzy VIKOR Clustering Model: A Case of Dar es Salaam Seaport. J. Econ. Int. Bus. Manage. 9(1): 1-19. doi: 10.33495/jeibm_v9i1.20.134.

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 Abstract 


The ability of a seaport to attract traffic in a highly competitive environment can be negatively affected by its inefficiency and ineffectiveness of cargo clearance formalities. This study analyses the performance of cargo clearance processes at Dar es Salaam Seaport. A questionnaire survey was conducted on a random and stratified sampling of key cargo clearance service providers in Dar es Salaam Port. The data is analysed by Fuzzy VIKOR Clustering Model (FVCM) which is a combination of Fuzzy Clustering Model (FCM) and Fuzzy VIKOR Model (FVM). The results of the analysis reveal that the Customs Authority, Freight Clearing & Forwarding Companies, and Other Government Departments as the most effective agencies in business process management in the port. Moreover, Shipping Agents are the least effective agency in business process management in the port.

Keywords  Seaport   Cargo Clearance   Fuzzy Clustering Model   Fuzzy VIKOR Model   Analysis   

 

 

Copyright © 2021 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

 

 

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